Privacy Policy
Last Updated: August 5, 2026
Welcome to PegAIsus (“PegAIsus”, “we”, “our”, or “us”). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and safeguard your information when you visit www.pegaisus.co, request a demonstration, contact us, or use our AI Employee solutions. Please read it carefully. By accessing or using our website or services, you acknowledge that you have read and understood this Privacy Policy.
Privacy at a Glance
We believe privacy should be simple. We never sell your personal information; only process data needed to provide our AI services; protect information with industry-standard measures; support access and deletion requests where applicable; and are committed to GDPR compliance.
Contents
1. Who We Are • 2. Information We Collect • 3. AI Services • 4. How We Use Information • 5. Legal Basis • 6. Third-Party Services • 7. Security • 8. Data Retention • 9. Your Rights • 10. Contact Us
1. Who We Are
PegAIsus develops AI Employee solutions that help businesses automate customer communications, lead qualification, appointment scheduling, customer support, and operational workflows. Our services may include AI chat and voice assistants, WhatsApp and email automation, lead qualification, appointment booking, CRM integrations, business workflow automation, analytics, and reporting.
2. Information We Collect — We may collect information directly from you, automatically through your website use, or from connected third-party services. This may include your name, company name, job title, email address, telephone number, country, business information, messages, and contact-form submissions. We may also collect IP address, browser and operating-system details, device and language preferences, visit dates, pages viewed, session duration, referral source, and clickstream data.
Cookies and Similar Technologies — PegAIsus uses cookies to maintain website functionality, improve user experience, remember preferences, measure performance, analyse visitor behaviour, and improve marketing effectiveness. More information is available in our Cookie Policy.
3. Information Processed Through Our AI Services — Our platform may process customer names, email addresses, telephone numbers, appointment information, messages, enquiries, service requests, CRM records, and business communications on behalf of customers. PegAIsus acts as a Data Processor and the customer as the Data Controller, unless otherwise stated.
4. How We Use Your Information — We use information to respond to enquiries, schedule demonstrations, provide services, manage customer relationships, improve products and AI performance, deliver support, communicate updates, maintain security, detect fraud and abuse, and comply with legal obligations. Marketing communications are sent only with consent or another lawful basis where required.
5. Legal Bases for Processing (GDPR) — Where GDPR applies, we process personal information under consent, performance of a contract, legitimate interests, compliance with legal obligations, or protection of vital interests where applicable.
6. AI Processing and Automated Technologies — Our AI systems may answer questions, qualify leads, schedule appointments, recommend products or services, generate responses, summarise conversations, and route enquiries to human staff. Customers remain responsible for reviewing AI configurations and deciding the appropriate level of human oversight.
7. Third-Party Services — Depending on the implementation, we may integrate with CRM, email, calendar, telephony, WhatsApp Business, SMS, payment, cloud-hosting, and analytics providers. Each third party operates under its own privacy policy.
8. Sharing Information — We do not sell personal information. We may share it only when necessary with service providers, cloud infrastructure providers, professional advisers, payment providers, authorities where legally required, and business partners involved in delivering requested services.
9. International Data Transfers — Your information may be processed outside your country of residence. Where required, PegAIsus implements appropriate safeguards, including contractual safeguards or other legally recognised transfer mechanisms.
10. Data Security — We implement reasonable technical and organisational measures including access controls, authentication procedures, encryption where appropriate, secure hosting, monitoring, logging, and regular software updates. No internet transmission or storage system can be guaranteed completely secure.
11. Data Retention — We retain personal information only as long as necessary to provide services, fulfil contractual obligations, resolve disputes, enforce agreements, and meet legal or regulatory requirements.
12. Your Privacy Rights — Depending on applicable law, you may have rights to access, correct, delete, restrict processing of, or object to the processing of personal information; withdraw consent; receive a portable copy; or lodge a complaint with a supervisory authority.
13. Marketing Communications — You may unsubscribe from marketing communications at any time through the unsubscribe link in our emails or by contacting PegAIsus directly. Service-related communications may still be sent where necessary.
14. Children’s Privacy — PegAIsus services are intended for businesses. They are not directed to individuals under 18, and we do not knowingly collect personal information from children.
15. Business Customers — Customers remain responsible for obtaining required consents, complying with applicable privacy laws, providing lawful notices, configuring AI systems appropriately, and reviewing AI-generated outputs where necessary.
16. Changes to This Privacy Policy — We may update this policy from time to time. Material changes will be reflected by updating the Last Updated date at the top of this page. Continued use after changes become effective constitutes acceptance.
17. Contact Us — For questions or to exercise privacy rights, contact PegAIsus through our website at www.pegaisus.co or via the Contact Page at www.pegaisus.co/contact.
18. Governing Privacy Law — This Privacy Policy is interpreted in accordance with applicable data protection laws governing PegAIsus and, where applicable, the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and other relevant privacy legislation. Local laws providing additional rights or obligations prevail where required.
Questions about your privacy or personal data?
If you have questions about this Privacy Policy or your personal data, please contact PegAIsus through our Contact page.
Visit the Contact page →
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